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FAQ
Check out Frequently Asked Questions below:
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How far in advance should I book my proposal setup?Ideally, we recommend booking at least 1–2 months in advance, especially if you're planning a weekend proposal. Weekday proposals are more flexible and may be available on shorter notice.
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Do you offer custom proposal designs, or do I have to choose from existing packages?Yes! We offer fully customizable proposal setups. Share your inspiration photos with us, and we’ll work with you to tailor one of our packages to match your vision.
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Can you help me choose the perfect location for my proposal?Absolutely! We’ll provide you with a variety of location options, along with pricing details, so you can choose the one that best suits your vision. We also assist with coordinating and booking the venue for you. If you already have a location in mind, we’re happy to set up there! Our delivery zone includes Toronto/GTA, and locations outside this area may incur a small additional charge.
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Do you provide a photographer, or can I bring my own?You are welcome to bring your own photographer! If you don’t have one, we can provide recommended photographers with portfolios and pricing. We’ll also coordinate everything to ensure a seamless experience.
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What happens if the weather is bad on the day of my outdoor proposal?If you’re planning an outdoor proposal, we strongly recommend having a backup indoor location in case of rain or high winds.
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Do you handle setup and cleanup, or do I need to take care of anything?We handle everything—from setup to cleanup—so you can focus on the moment.
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Can I add personal touches like photos, flowers, or special decorations?Yes! Every package includes four framed photos of the couple, placed within the décor. We offer a variety of add-ons and can also accommodate custom requests. Additional options, such as rose bouquets, are available as add-ons.
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What is your cancellation policy?You can cancel up to two weeks in advance, but please note that the 50% deposit is non-refundable.
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Do you offer same-day or last-minute proposals?Yes! Depending on availability, we can accommodate same-day or last-minute proposals. A $99 rush fee will apply.
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How do I book, and what payment options do you accept?To book, submit an inquiry form or contact us via Instagram or TikTok. We’ll guide you through the process, including selecting your décor, venue, photographer, and personal touches. Once finalized, we’ll send you an invoice via Square for a 50% deposit. The remaining balance is due one week before your event, and Square will send an automated reminder.
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